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 Post subject: Failure to Respond To E-mail
 Post Posted: March 16th, 2015, 11:03 am 
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Joined: January 2nd, 2015, 9:39 am
Posts: 13
I received a RMA for return of a Komodo NV-LE water block. I had decided to not use this item and returned it in brand new condition. UPS tracking reveals the item was received by Swiftech on February 10, 2015. I have sent an e-mail to Brian (who authorized the RMA) and another e-mail to customer service as to why I have not been refunded for the returned water block (less 15% stocking fee) after more than a month has past. I have not received a response to either e-mail to Swiftech and am still waiting for my refund. So, what gives? Why no response from Swiftech?


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 Post subject: Re: Failure to Respond To E-mail
 Post Posted: March 16th, 2015, 11:54 am 
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Joined: January 17th, 2013, 4:53 pm
Posts: 2084
dwjon wrote:
I received a RMA for return of a Komodo NV-LE water block. I had decided to not use this item and returned it in brand new condition. UPS tracking reveals the item was received by Swiftech on February 10, 2015. I have sent an e-mail to Brian (who authorized the RMA) and another e-mail to customer service as to why I have not been refunded for the returned water block (less 15% stocking fee) after more than a month has past. I have not received a response to either e-mail to Swiftech and am still waiting for my refund. So, what gives? Why no response from Swiftech?


Please email me at bryan@swiftech.com and cc Chayenne as well. Her address is chayenne@swiftech.com. Include your RMA number so that we'll be able to look into this for you.

Regards,

_________________
Bryan Ramirez, Swiftech Customer Support Team


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