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 Post subject: Am i ever going to see my swiftech h220 again?
 Post Posted: August 3rd, 2014, 3:13 pm 
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Joined: August 3rd, 2014, 3:05 pm
Posts: 19
Hey Swiftech.

I created an Rma because of the pump problem in my Swiftech.
However, i got told that i had to send it back to Swiftech.
I did send it. But i never heard anything from Jean since.
I wrote to Jean and to "help@swiftech.com" i think its Bryan, but never got an answer.
I think i send it for a month maybe 3 weeks ago. i am using my PC with stock cooler.
Can you please look at my RMA?

Regards
Harun


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 Post subject: Re: Am i ever going to see my swiftech h220 again?
 Post Posted: August 3rd, 2014, 7:27 pm 
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Joined: January 17th, 2013, 4:53 pm
Posts: 2084
Muhaki wrote:
Hey Swiftech.

I created an Rma because of the pump problem in my Swiftech.
However, i got told that i had to send it back to Swiftech.
I did send it. But i never heard anything from Jean since.
I wrote to Jean and to "help@swiftech.com" i think its Bryan, but never got an answer.
I think i send it for a month maybe 3 weeks ago. i am using my PC with stock cooler.
Can you please look at my RMA?

Regards
Harun


Hi again Harun,

I'm very sorry about this and I'll look into it when I get into work in the morning. I know that Jean-Christophe has been having some issues with his email lately and he's also waiting for replacement kits to come in. I'll look into this in the morning for you though and I'm very sorry for this delay.

Regards,

_________________
Bryan Ramirez, Swiftech Customer Support Team


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 Post subject: Re: Am i ever going to see my swiftech h220 again?
 Post Posted: August 4th, 2014, 12:33 am 
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Joined: August 3rd, 2014, 3:05 pm
Posts: 19
Bryan wrote:
Muhaki wrote:
Hey Swiftech.

I created an Rma because of the pump problem in my Swiftech.
However, i got told that i had to send it back to Swiftech.
I did send it. But i never heard anything from Jean since.
I wrote to Jean and to "help@swiftech.com" i think its Bryan, but never got an answer.
I think i send it for a month maybe 3 weeks ago. i am using my PC with stock cooler.
Can you please look at my RMA?

Regards
Harun


Hi again Harun,

I'm very sorry about this and I'll look into it when I get into work in the morning. I know that Jean-Christophe has been having some issues with his email lately and he's also waiting for replacement kits to come in. I'll look into this in the morning for you though and I'm very sorry for this delay.

Regards,


I dont want anyone to be sorry, just want to get it solved :)
Btw, is the "new" kit, the h220x ?


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 Post subject: Re: Am i ever going to see my swiftech h220 again?
 Post Posted: August 4th, 2014, 8:09 am 
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Joined: February 18th, 2014, 10:46 am
Posts: 14
Join the club mate. This will be my 3rd H220 when i finally get it.

Last one to be replaced was away for 1 week. this one has been with JC since 20th June and i am still waiting a replacement.

Do not hold up hopes for a fully replaced h220-x though it will prob be just a new pump in a H220.

I would have appreciated getting a New H220-x just for the hassle and good will of swift tech.

never had any hassles like this with any other product in 20 years of Pc gaming/Building tbh.


Disgruntled

Robbie G.


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 Post subject: Re: Am i ever going to see my swiftech h220 again?
 Post Posted: August 4th, 2014, 1:05 pm 
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Joined: August 3rd, 2014, 3:05 pm
Posts: 19
RobbieG wrote:
Join the club mate. This will be my 3rd H220 when i finally get it.

Last one to be replaced was away for 1 week. this one has been with JC since 20th June and i am still waiting a replacement.

Do not hold up hopes for a fully replaced h220-x though it will prob be just a new pump in a H220.

I would have appreciated getting a New H220-x just for the hassle and good will of swift tech.

never had any hassles like this with any other product in 20 years of Pc gaming/Building tbh.


Disgruntled

Robbie G.


Hi Robbie

That must be rough. I think 1 month is long enough.
i dont think that they take Rma seriously. It doesnt look like it.
I hope that they would replace it with h220x, the wait time would be worth it then :p

regards
harun


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